Shipping and Logistics

ORDER STATUS

Once you place an order, you will receive an order confirmation by email. If you selected tracked shipping you should receive an email or text from the courier company once it has been dispatched.

DELIVERY OPTIONS

UK: 48 hour untracked and 24 hour tracked.
EU: Tracked (5-7 working days).
Rest of the world: Tracked (7-14 working days).

SHIPPING COST

All orders over £60.00 qualify for free international shipping.
As for the rest:
UK:
- Untracked, starting £2.99
- Tracked, starting £4.94
EU:
- Tracked, starting £9.43
Rest of the World:
- Tracked, starting £9.52

PROCESSING TIME

Same-day processing if the order is placed by 2:00 pm (UK).

WRONG ORDER RECEIVED

Oopsies… We apologize for the inconvenience. Please e-mail us at hey@shakeyourplants.com with your order number in the subject line and a picture of the incorrect items, and we will send you the correct products asap!

DAMAGED ORDER

Please inspect your order upon reception and e-mail us at hey@shakeyourplants.com with your order number in the subject line and a picture of the damaged item.

MISSING PACKAGES

If you don't receive you package within the proposed timeline, or any notification from us, please email us at hey@shakeyourplants.com with your order number in the subject. We will respond within 1 working day.

REFUNDS

We currently do not offer refunds. We are working on it, so please watch this space.
In the case your order is damaged or lost, please email us at hey@shakeyourplants.com with your order number in the subject and we will respond within 1-2 working days. We will be more than happy to find a solution.