Shipping and Logistics
ORDER STATUS
Once you place an order, you will receive an order confirmation by email.
DELIVERY OPTIONS
UAE orders (All Emirates):
Free next-day delivery for orders 200.00 AED+
Orders confirmed before 10pm qualify for free next day delivery.
Next day delivery - 18.00 AED for orders under 200.00 AED
Orders confirmed before 10pm qualify for next day delivery.
Same day delivery - 26.00 AED
Dubai orders confirmed before 3pm qualify for same day delivery (up to 10pm).
Other emirates orders confirmed before 1pm qualify for same day delivery (up to 10pm).
GCC orders:
Free Aramex delivery (2-5 days) for orders 300.00 AED+
Aramex delivery (2-5 days) - 47.00 AED for orders under 300.00 AED
Please note that shipping costs will be your responsibility, and customs & duties may apply.
You can also conveniently place your orders through Powder Beauty, and Heal App in Kuwait.
International orders:
Free DHL tracked delivery (3-7 days) for orders 300.00 AED+
Aramex DHL tracked delivery (3-7 days):
- Egypt, Ethiopia, Jordan, Lebanon, and Mauritius - 67.00 AED for orders under 300.00 AED
- Austria, Bangladesh, Belgium, Bhutan, Cambodia, China, Czechia, Denmark, France, Germany, Greece, Hong Kong SAR, Hungary, India, Indonesia, Ireland, Italy, Japan, Luxembourg, Macao SAR, Malaysia, Monaco, Nepal, Netherlands, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tuvalu, United Kingdom, Vatican City, and Vietnam - 78.00 AED for orders under 300.00 AED
- Australia, Bulgaria, Croatia, Cyprus, Finland, Iceland, Latvia, Liechtenstein, Lithuania, New Zealand, Romania, Slovakia, Slovenia, and Türkiye - 84.00 AED for orders under 300.00 AED
- Argentina, Brazil, Canada, and Mexico - 105.00 AED for orders under 300.00 AED
- Rest Of The World - 138.00 AED for orders under 300.00 AED.
Please note that shipping costs will be your responsibility, and customs & duties may apply.
We're currently not fulfilling international orders to the following countries: Syria, Iraq, Yemen, Israel, Libya, Sudan, Somalia, Zimbabwe, Afghanistan, North Korea, Pakistan, Belarus, Russia, Venezuela, and Cuba. Palestine is temporarily on hold due to logistical blockades.
WRONG ORDER RECEIVED
Oopsies… We apologize for the inconvenience. Please e-mail us at hey@shakeyourplants.com with your order number in the subject line and a picture of the incorrect items, and we will send you the correct products asap!
DAMAGED ORDER
Please inspect your order upon reception and e-mail us at hey@shakeyourplants.com with your order number in the subject line and a picture of the damaged item.
MISSING PACKAGES
If you don't receive you package within the proposed timeline, or any notification from us, please email us at hey@shakeyourplants.com with your order number in the subject. We will respond within 1 working day.
REFUNDS
We currently do not offer refunds. We are working on it, so please watch this space.
In the case your order is damaged or lost, please email us at hey@shakeyourplants.com with your order number in the subject with a picture of the damaged item, and we will respond within 1-2 working days. We will be more than happy to find a solution.